Grievance & Compliance
Our Commitment
At Pine Way Group, we are dedicated to providing the highest quality of care and maintaining a safe, respectful environment for all individuals. Our commitment to compliance and safety ensures that every grievance is heard, investigated fairly, and resolved with transparency.
Grievance Process
Who May Submit
How to Submit
Our structured grievance process involves a formal review by our Quality Assurance team. We advocate for a fair and timely resolution for every concern raised within our community.
Any youth in our care, legal guardian, family member, or authorized representative may submit a grievance regarding services, treatment, or safety concerns.
Grievances can be submitted via the online form below, by phone, or in writing. We guarantee a 72-business-hour response time for all initial submissions.
Confidentiality
Quality Assurance
Contact Information
All information provided is treated with the utmost confidentiality. Information will only be shared with individuals directly involved in the resolution process.
We utilize grievance data to continuously refine our practices and ensure the safety and well-being of all youth in our residential programs.
Pine Way Group Office
1276 Jack Pine Way, MI 49006
Phone: (269) 350-5765
Email: pinewaygroup@gmail.com
Grievance Reporting Form
Grievance & Compliance Procedure
Our Commitment to Quality: Pine Way Group is dedicated to providing high-quality, person-centered care. We take all grievances and concerns seriously as part of our ongoing commitment to quality assurance and compliance.
Who May Submit
Any youth in our care, their legal guardian, family member, or authorized representative may submit a grievance regarding services, treatment, or safety concerns.
(Note: Click the button above to access a printable PDF version of the grievance form)
How to Submit
You can submit a grievance via our online form below, by email, or by downloading and mailing the PDF form to our Kalamazoo office.
Our Response
We promise a 72-business-hour initial response time. All reports are handled with the highest level of confidentiality and are reviewed by our Quality Assurance team.
Agency Use Only
Confidentiality is a cornerstone of our grievance process. All reports submitted through this secure form are handled with the highest degree of privacy and discretion. Information provided will only be shared with authorized personnel directly involved in the resolution process to ensure a fair and thorough investigation.